When should my order arrive?
Usually, from the day you order, you can expect to receive your order in around 7 - 15 business days.
Please note that for custom made Cosplay costumes, it may take 12-20 days for making and shipping.
Fanrek.com will provide tracking number by Email after we have packed your order, which usually takes 1- 2 working days.
We will do our every efforts to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
What if my order is later than expected?
If your order hasn't reached you within 17 business days, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
How do I track my order?
Once your package ships we will send an email with a link to track your order. You can also track your order with the tracking number at here:
The tracking information hasn't been updated. Is the order stuck?
A number of shipping partners update tracking information when a package is received at each stage of the delivery path.
Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.